Minister Seiveright calls for seamless customer experience as BSJ charts new direction under ‘One BSJ’ framework.
The Bureau of Standards Jamaica received a clear mandate Monday to deepen internal collaboration and enhance operational efficiency, with Minister of State Delano Seiveright calling for a customer-centric approach across all divisions. Speaking at the BSJ’s annual corporate planning retreat in Kingston, Seiveright emphasized that excellence must be measured by the actual experience people and businesses have when engaging with the agency.
Seiveright, who chairs the National Quality Council, framed the bureau’s work within the government’s broader efficiency agenda. He referenced Prime Minister Andrew Holness’s push to improve public administration and create a business-friendly environment that respects the time and resources of investors and entrepreneurs. The minister also highlighted the parallel efforts of Audrey Marks, who leads the government’s Streamlining Processes for Efficiency and Economic Development (SPEED) initiative, which aims to reduce bureaucracy, digitize services, and improve coordination across government agencies.
The retreat’s theme—”Excellence in Action: Breaking Down the Silos Like the Walls of Jericho”—underscored the need for the BSJ to move toward what leadership is calling a “One BSJ” approach. Seiveright recognized the work of BSJ Executive Director Dr Velton Gooden and staff, while encouraging continued progress on cross-divisional collaboration. He stressed that breaking down internal barriers and improving efficiency must always keep customer and business needs at the center of decision-making.
The Bureau of Standards Jamaica is the national standards body responsible for standardization, quality assurance, and consumer protection. The agency operates under the Ministry of Industry, Investment and Commerce and plays a key role in supporting Jamaica’s business environment and regulatory framework.
As a regional hub for business and investment, Jamaica’s regulatory efficiency directly affects not only domestic entrepreneurs but also Caribbean diaspora investors and regional traders. Improved standards processes and reduced bureaucracy at the BSJ can facilitate smoother trade and investment flows across the Caribbean.
Written & Edited by Orlyn Edwards. Published by Caribbean Air Force Media.
Category: Business · Island routing: Jamaica